Special thanks to John for helping us in our decision to purchase a king size mattress. He’s very knowledgeable about the different type of mattresses, and recommended one which was perfect for us. Furthermore, the fact that we were able to select the bed frame design, fabric and colour was an added bonus. Additionally, My wife and I truly appreciate John’s efforts in expediting the delivery of our mattress, and subsequently the bed frame. Overall, we’re both extremely please with the service and the product we purchased!
Many thanks to Eveline for her recommendations on mattresses. She also gave valuable advices on headboard design n colour. We bought a queen size bed with storage bed frame. It is easier to lift n close as compared to my previous storage bed. The delivery of the bed was on time. We are very pleased with the overall services and the bed.
My husband and I would like to express our heartfelt thanks to Alex and his colleagues for their wonderful service and help rendered! Special thanks to Alex for helping us to liaise with our ID to get the desired headboard design. He is really patient and helpful and was able to provide us with lots of wonderful advice. Thank you to John for providing us with many pictures via whatapps to answer our queries too. Not forgetting the rest of the staff who readily treated my son with their bun to prevent him from getting cranky while waiting. Excellent service and thank you all!
Kudos to the sales rep Francis Lim!
Excellent customer service at Bedchamber Boutique. I saw the FB advert regarding the king size mattress and head down to check it out.
Francis was very patient in going thru different type of mattresses and was very knowledgeable about the product itself. Never once did he stop smiling and there was no hard pushing from him when i said i will go home to think it over.
I came back a week later with my husband and again Francis took the time to show my husband the types of matteress that they have, the different type of bed frame: colour and fabric.
Overall im a very satisfied customer. Cant wait for the arrival of my new bed.
We supposed to drop by just to look look and compare the price market. We ended up straightaway bought 1 queen size strorage bedframes and 1 king size storage bedframe. Very fast response, sincere and patience staff and really must compliment the Sales rep Francis thru out the process, after a week we decided to purchased another set and to lazy to down again but Sales rep John make it easy for us thru phone order and he tried his best to liase with vendor to deliver all together at same delivery date fix. Definitely a recommendation to all who are looking for excellent service at reasonable cost.
It was very nice of Evelyn to answer all my queries even before I drop by the boutique. Very fast response. And really must compliment the sales rep John, due to some factory oversight he go all the way out to follow up with the vendor and liaise with them without my need to rearrange the installation.. although there were some hiccups but overall went smoothly with John professionalism.. definitely a recommendation to all who are looking for excellent service at reasonable cost.
Kudos to alex and eveline for the prompt reply whenever i ask them question regarding the bed. Delivery was on time, the courier call me and told me the bed will be delivered from 9 -11 and they did it. The bed i bought was so confortable that i always have difficulty waking up. Is a must go place to purchase beds.
Both my children’s single & my mum’s super single bed were delivered as promised in Oct, but due to wrong design, Alex at bedchamber was quick to rectify the issue without much hesitation and made a second delivery two weeks later. It was very unfortunate again that on the second delivery, one of my child’s bed had another design flaw. Alex again was very quick to response to my issue and this time, he came down personally to look at the problem. Alex acknowledged the flaw and without much deliberation, offered a third time replacement service for us (not for 1 bed, but two, which the 2nd bed had no issue). The replacement was done very professionally too. Within two weeks, a set of brand new beds arrived. The beds were in order finally. We were very happy with bedchamber excellent service. Kudos to Alex and Elaine. A happy festive holidays to both of you.